Retailers are bracing for a predicted post-holiday surge in returns as customer service teams and back-office operations face ...

Frustrated shoppers are pulling back from e-commerce as AI bots beat humans to checkout and flood sites with scams.

Agentic, intent-based commerce is beginning to bypass search and browsing altogether, introducing a new competitive challenge ...

More than four out of five consumers agree that high-value content — detailed descriptions, multiple images and videos, and customer reviews — is more important to them when they’re making a ...

Picture this: It’s Black Friday 2027, and retail’s biggest “customer” isn’t a soccer mom hunting for deals or a Gen-Z trendsetter. It’s an AI agent representing 50,000 households, armed with ...

The e-commerce platform market is driving a major shift in how technology is bought, sold, and reused. A growing secondary resale ecosystem is replacing the long-dominant “take-make-dispose” model, ...

Shoppers aren’t rushing anymore — they’re pacing. Retailers have taken notice, moving beyond one-day flash deals and stretching major sales events across multiple days or even weeks. From holiday ...

Ad spending growth trends were mixed across the largest U.S. digital ad platforms in Q3, while pricing growth was weak, according to a report released today by an independent performance marketing ...

Packaging is more than a product vessel. It serves as a strategic tool for storytelling, trust-building, and delivering immersive brand experiences. Retailers and brands that leverage packaging as a ...

Retailers are under pressure to deliver fast, personalized customer experiences (CX) at scale. Many are exploring generative AI (GenAI), but few have successfully implemented it in ways that enhance ...

Gen Z is reshaping loyalty programs, challenging traditional strategies and forcing marketers to rethink how they connect with young shoppers. Instead of discounts, this generation values community ...

As more consumers tap into artificial intelligence to enhance their online shopping experiences, new risks are being created for e-commerce merchants. To address those risks, a pair of e-commerce ...