While at the 2026 NRF Big Show, Editor-in-Chief Joe Keenan discussed agentic checkout with Shirley Gao of Pacsun and Sharon ...

We’re entering a new era when the winners in retail marketing won’t be the brands with the most software, the most dashboards ...

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AI simulations focus not only on procedural knowledge but also on emotional intelligence and decision-making. Agents learn to ...

Businesses that lean into watch parties, pop-ups, and other forms of communal gathering are not merely chasing the latest ...

Great customer experience (CX) feels like one continuous conversation. This is the shift defining 2026 — real-time, ...