While at the 2026 NRF Big Show, Editor-in-Chief Joe Keenan discussed agentic checkout with Shirley Gao of Pacsun and Sharon ...

We’re entering a new era when the winners in retail marketing won’t be the brands with the most software, the most dashboards ...

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AI simulations focus not only on procedural knowledge but also on emotional intelligence and decision-making. Agents learn to ...

Businesses that lean into watch parties, pop-ups, and other forms of communal gathering are not merely chasing the latest ...

Great customer experience (CX) feels like one continuous conversation. This is the shift defining 2026 — real-time, ...

Walmart announced a series of executive changes late last week as John Furner prepares to take over as CEO of the world's ...

As retailers and investors therein plan for 2026, the big picture matters. Expect continued attention to inflation, interest rates, and consumer confidence as each will shape pricing, inventory ...

Retail marketing is moving through a period of realignment. Privacy expectations, rapid AI adoption, and the demand for ...

Retail is entering a new phase of digital maturity, one where AI isn’t just a tool to optimize processes, but the engine ...