If customers perceive they are dealing with a scripted chatbot, they are likely to be less satisfied with their mortgage ...

MONTGOMERY COUNTY, Md. — Montgomery County leaders have announced new upgrades to the artificial-intelligence-powered chatbot ...

The lawsuit includes an hour-long screen recording of Character.AI's bots disturbing interactions with a user that identified ...

Data-centric cloud security company Lookout integrated an advanced, AI-driven chatbot by Embrace.ai into its Lookout partner ...

In his 1984 campus novel Small World, David Lodge includes one eerily prescient plotline. A lonely, depressed academic, Robin ...

AI start-up Anthropic, creator of popular chatbot Claude, announced a new feature this week called “computer use,” which is a ...

After her son committed suicide earlier this year, Megan Garcia is now accusing Character.AI of sexual abuse and wrongful ...

Megan Garcia says the company’s chatbots encouraged her 14-year-old son, Sewell Setzer, to take his own life, according to ...

Unlike chatbots, these agents can answer customer questions, find potential sales ... The agent reviews past interactions, selects the appropriate consultant, and sets up a follow-up meeting.

New research reveals that, after cybersecurity, customer experience commands the most significant investments in generative ...