Amazon Web Services (AWS) is extending its cloud capabilities beyond data centers to edge endpoints, integrating drones and satellite communications to enhance disaster response. Generative AI ...

In 2021, Air Canada embarked on a major upgrade of its contact centers, with investment to consolidate what had been four separate contact lines into one efficient, centralized telephony platform ...

In every industry today—including finance, healthcare, energy and retail—the digital landscape is expanding faster than any team can monitor. Systems stretch across multiple clouds, regulations evolve ...