As we look ahead to the next year, retailers are focusing on strategic priorities that leverage artificial intelligence (AI) ...

MakeMyTrip will use Gen AI to handle pricing and availability queries as well as personalized hotel recommendations, CEO ...

But with Webex AI Agent, Cisco says it’s going one better, as its chatbots will be able to perform much more complicated ...

Even in today’s modern age, call center customer service continues to be a nightmare. Wait times can be long, customers get ...

Companies at the top of Forbes' new Best Customer Service list commit themselves to speedy service and resolution of issues.

Transcom is rolling out a real-time voice-translation tool that could spell the end of AI-powered chatbots in the contact ...

JSW MG Motor India, in partnership with Google Cloud, launches two AI chatbots, Avira and Vir. Utilizing Google Cloud's PaLM ...

Even More Personalized, Conversational AI Self-Service Offering Driving Increased 8x8 Customer Adoption with Over One Million Interactions to DateCAMPBELL, Calif.– October 17, 2024 — 8x8, Inc.

Wednesday’s edition of Forbes Daily covers Nvidia’s stock slump, bank earnings driving optimism, newly disclosed pro-Trump ...