If customers perceive they are dealing with a scripted chatbot, they are likely to be less satisfied with their mortgage ...

Montgomery County leaders have announced new upgrades to the artificial-intelligence-powered chatbot on the county's 311 ...

Whether it’s chatbots that can answer sophisticated queries or live agents equipped with specific customer data to substantially cut wait times, artificial intelligence is showing great potential for ...

Generative AI (GenAI) is reshaping customer engagement in ways previously unimaginable. While it’s still early in its ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.