If customers perceive they are dealing with a scripted chatbot, they are likely to be less satisfied with their mortgage ...

MONTGOMERY COUNTY, Md. — Montgomery County leaders have announced new upgrades to the artificial-intelligence-powered chatbot ...

The growing presence of AI in eCommerce is revolutionizing customer service. As AI technologies improve, providing great ...

The agency is concerned consumers often face a 'maze' of chatbots and automated tools when trying to resolve problems at an ...

MakeMyTrip will use Gen AI to handle pricing and availability queries as well as personalized hotel recommendations, CEO ...

But with Webex AI Agent, Cisco says it’s going one better, as its chatbots will be able to perform much more complicated ...

Even in today’s modern age, call center customer service continues to be a nightmare. Wait times can be long, customers get ...

Agentic AI is a $31 billion market and Salesforce could win a big share as customers profit from Agentforce's value-based ...

Companies at the top of Forbes' new Best Customer Service list commit themselves to speedy service and resolution of issues.

Transcom is rolling out a real-time voice-translation tool that could spell the end of AI-powered chatbots in the contact ...