Nutshell reports that ethical AI practices in sales build customer trust through transparency, human oversight, and ...

Misreading churn leads to flawed CLV assumptions. Analyze retention over time and identify the customers that actually drive ...

In partnership with Radcom, GSMA Intelligence has launched a new report, Service Assurance Trends in the AI Era, which ...

You finally get traction. Customers sign up, revenue starts trickling in, and for the first time, the business feels real.

Teresa Cottam, founder and Chief Analyst at Omnisperience and author ofTelecoms Customer 2035, has issued a ruthless wake-up ...

Financial services data leaders face a fundamental paradox: they have unprecedented access to data assets, yet they continue ...

Sid Saladi is a seasoned product leader with over a decade of experience in product management and technology. Sid Saladi is a seasoned product leader with over a decade of experience in product ...

There’s a big question on Wall Street: Who is Broadcom’s mystery fifth customer for its artificial-intelligence chips?

According to recent research from PwC, 32% of consumers "would stop doing business with a brand they loved after one bad experience." But brands generally lose more than just revenue through bad ...

NY, UNITED STATES, December 2, 2025 /EINPresswire.com/ -- Inogic, a Microsoft ISV leader known for innovation in Dynamics 365 CRM, Power Platform, and Azure AI ...

Churn is more than outright defection; it can also include silent attrition, where customers remain nominally active but reduce engagement, spending, or product adoption. High churn rates erode ...

Adobe Inc. acquires Semrush Holdings, Inc. for $1.9 billion, aiming to strengthen its AI and creative software portfolio. The deal values SEMR at 3.6x FY25 revenue and ~30x free cash flow, which are ...