New digital waitlist software helps restaurants, cafes, and salons reduce customer wait times by 85% with instant QR ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Q-Lite Pro is a comprehensive queue management system designed for businesses that need to manage customer flow efficiently. Built with modern PHP practices and a beautiful, responsive UI, it provides ...

How are customer calls distributed to call queue agents? How are call queue agents selected to receive customer calls? How do I effectively manage customer wait time? What is agent availability and ...

It’s no secret that the in-store experience has had to seriously up its game. With competition from fast, frictionless e-commerce, brick-and-mortar shops are now expected to deliver more than just ...

A Starbucks fan was gobsmacked after a fellow coffee shop patron in the queue made a "wild" request as they waited for their daily caffeine fix. For many, a decadent barista-made drink or a ...

Octavio Marquez is president and CEO of Diebold Nixdorf (NYSE: DBD), a world leader in transforming the way people bank and shop. From the “Golden Age” of bank branches—with marble floors, ornate ...

The retail industry is undergoing a major shift. As consumers return to physical stores, they bring expectations shaped by e-commerce’s speed and convenience. Brick-and-mortar stores are no longer ...

Do you feel like poor queue management is costing you customers? Crowded lines and wasted time frustrate both staff and visitors, driving business to competitors who value efficiency. Queue management ...

Customers have high expectations for the businesses they interact with. That includes connecting with call center representatives as quickly as possible.. After all, calling is still the number one ...

Faster self-service shopping. Self-service kiosks and checkouts powered by computer vision offer personalized, faster shopping. Imagine a store where shelves are never empty, checkout lines are a ...