Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

The U.S. Postal Service's new postmark process could lead to late fees and penalties when mailing time-sensitive documents if you wait too long.

TideRunner, a family-owned company that designed and built fiberglass boats for fishing and recreation, had a showroom at 8809 N. Harborview Dr. in Gig Harbor, Wash. The company closed in 1998, but ...

Former Lumos customers are facing significant service disruptions and lengthy wait times as their internet and phone services ...

The arrival of agentic AI looks set to herald the death of hold music. Unlike traditional chatbots, AI agents can process complex information, reason through nuanced problems, and take decisive action ...

The Social Security Administration’s (SSA) average wait times for calls improved in fiscal year (FY) 2025, says a report the SSA's Office of the Inspector General (OIG) has issued. The report, issued ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in staffing and better training.

The SSA Inspector General's report says the agency's telephone service performance metrics are accurate after senator's request for analysis The Social Security Administration Office of Inspector ...

EXCLUSIVE: The Social Security Administration’s (SSA) internal watchdog has confirmed that the agency’s publicly reported phone service data was accurate and that performance improved during fiscal ...

The Maryland Public Service Commission is investigating complaints from BGE customers about high bills and long customer service wait times. Nearly 3,000 pounds of ground beef recalled in 6 states ...

In-N-Out Burger recently opened three new restaurant locations across Tennessee. A new mobile app called "thewaitapp" allows customers to track wait times for the new locations. The new restaurants ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer service experiences Survey of more than 600 U.S. consumers shows frustration ...