This article first appeared on GuruFocus. Salesforce (NYSE:CRM) shares climbed about 3% on Thursday after the company said the U.S. Department of Labor is rolling out its Agentforce AI platform to ...

The cloud that loomed over the 2026 Enterprise Connect conference was the Salesforce pivot from partner to contact center competitor. Traditionally, Salesforce keeps insulated within its Dreamforce ...

Salesforce, Inc. said on the 12th that it launched Agentforce Contact Center, a cloud-based subscription Contact Center as a Service (CCaaS) that can centrally manage customer service environments ...

As part of the wider ongoing push to ‘Agentforce-ize’ everything, Salesforce recently introduced Agentforce Contact Center, pitched by the firm as: the only contact center solution that unifies voice, ...

Salesforce has chosen Enterprise Connect 2026 as the launch venue for Agentforce Contact Center, its native, agentic contact center as a service (CCaaS) solution. In a newsroom post today, the company ...

Why not us? Salesforce already has the top CRM in the industry for number of customers. Why not toss in an integrated cloud contact center? That's a theme for Salesforce as the company launched on ...

Do you want to upgrade your workplace skills but can’t afford to quit your day job to obtain the necessary training? Crown Heights Career Hub operates under the supervision of Neil Schwerd – a highly ...

Vonage's AI-powered voice solution for virtual and human agents brings next-gen intelligence to customer engagement to elevate the customer experience Vonage Contact Center + Salesforce Voice and ...