Genesys International Corporation Ltd has announced that its Varanasi Smart City 3D Digital Twin project has been awarded the ...

Combining Neo4j with Claude, MCP, and network monitoring has given the truck giant real-time visibility into how its systems, ...

These strategic additions augment Flexera’s capabilities to deliver the most comprehensive, intelligent, and autonomous FinOps solution on the market including cost reporting and allocation, workload ...

Practitioners who provide client advisory services (CAS) can address staffing pressures and rising client expectations through the implementation of artificial intelligence (AI) tools. Using AI tools ...

It’s the age-old question: Does the Supreme Court decide its cases based on rank partisanship rather than legal principles? Of course, this raises the obvious follow-up: Which cases are the important ...

The four-month strike by 700 nurses and case workers at Henry Ford Health’s Genesys Hospital in Grand Blanc, Michigan has entered a new and dangerous stage. Hospital management has sent a threatening ...

Recent customer examples include Rochester Regional Health, which implemented Genesys Cloud Agent Copilot and realized a 20-second reduction in average handle time, and multinational digital financial ...

Genesys, a global cloud leader in AI-Powered Experience Orchestration, today announced its recognition as a Leader in the IDC MarketScape: Worldwide Conversational AI Platforms for Front-Office Use ...

The genealogy site’s clarification of its terms and conditions has barred those working on unsolved crimes from access to the company’s vast trove of records. By Corey Kilgannon Since online genealogy ...

In response to a resource-intensive, fragmented customer experience, Aterian began shifting all its customer experience (CX) interactions to the Genesys Cloud platform a year ago. A consumer products ...

In what appears to be a longer-term legal strategy, the plaintiffs in an injunction case limiting the use of force by immigration agents during Operation Midway Blitz on Tuesday abruptly moved to ...