For many local CIOs, the term IT infrastructure library (ITIL) sounds more like another acronym-based concept for vendors to pitch new and puzzling products. But ITIL is no longer a buzzword. It has ...

CIOs have a new mandate from CEOs: Accelerate innovation and growth as a business-driven thought leader rather than a caretaker of technology. This paradigm shift requires changes in how IT teams work ...

Two of today’s most popular acronyms in the alphabet soup of the IT industry are ITIL and SOA. The IT Infrastructure Library has gained attention as a governance framework aimed at helping IT ...