Last week, I had the pleasure of sitting in one of the best meetings I've ever attended, with some of the smartest marketing and business development professionals I know (and I'm not just saying that ...

When I hit my 10-year mark of being cancer free, I left the manufacturing controller position I held because I am very passionate about making healthcare better. I’ve watched over the years how ...

Why is active management and relative value essential in the municipal market? Here are four reasons to consider. 1. We believe experienced financial advisors recognize the need for professional ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

The ups and downs of the last few years have been a lesson on the importance of contingency planning across all industries, particularly legal. Businesses have had to pivot and rethink staffing to ...

Take the Telephone Doctor's one-minute quiz and find out. Read the scenario below and ask yourself, "Which sales type am I?" Either on the phone or in person, a customer says, "Tell you what .. I've ...

The difference in a proactive versus reactive human resource management strategy comes down to planning and forethought. As a small-business owner, a proactive strategy can help you anticipate ...

While it may seem like a no-brainer, it’s important not to lose sight of the fact that communications should be carefully planned and thought out. As a marketer, it’s important to think about what ...

When an orthopedic surgeon demanded very generous compensation, the hospital weighed its clinical and business needs against the compliance risks. It had to act fast, because the orthopedic surgeon ...

Your colleagues are used to it, more or less – the sight of you rushing through the office door, phone to your ear, just moments away from opening file cabinet drawers and thumping file folders on ...