ASHEVILLE – AdventHealth in Hendersonville received a citation from regulators for failing to allow a behavioral health patient to speak to a patient advocate. The North Carolina Department of Health ...

Most dental teams don't want to deal with patient complaints. They listen politely as patients describe whatever problem they're having, but they never take any action. Instead, they shrug off the ...

Background: Patient complaints are viewed as indications of dissatisfaction with the service received or experience at a health care institution. The prediction of patient complaints is not clearly ...

Patient complaints represent a critical yet underutilised resource for driving quality improvement in healthcare systems across the globe. Increasingly, research demonstrates that systematic analysis ...

Warwick, R.I.-based Kent Hospital, an affiliate of Care New England Health System, has agreed to a $35,000 settlement under the Americans with Disabilities Act following a patient complaint. The ...

Carla Daley Shehata, director of clinical operations for Regent Surgical Health, discusses seven of the most common patient complaints in an ASC, as well as how to prevent them. 1. Poor explanation of ...

Three ambulatory surgery center administrators discuss tactics for collecting, benchmarking and responding to patient dissatisfaction. 1. Meet regularly to discuss patient complaints. David G. Daniel, ...

The proportion of physicians who had at least 1 unsolicited patient complaint increased significantly as industry payments increased. Physicians who receive more in general industry payments are more ...

WORCESTER ― Alleging that major issues with patient treatment, including IV restrictions and chronic understaffing, have threatened patient health and led to two preventable deaths, Saint Vincent ...

A Douglas County man has discovered a medical billing issue that could impact thousands of Coloradans. It involves one of the state's biggest insurers, leading providers, and newest insurance plans - ...