Shortly after I took command of U.S. Army Forces Command (FORSCOM), I received my initial counseling from then-CSA, GEN Mark Milley. He looked me dead in the eye and said, “Mike, you’re responsible ...

Understanding what transpires at every point of contact with your company can provide some great insights into why prospects and customers may or may not engage with your company. Sometimes it has ...

Few things are more important to client retention in today’s upside-down world than consistent and relevant communication coupled with the frequency of contact. We refer to these as positive points of ...