One thing I really like about the new edition of Juran's Quality Handbook: The Complete Guide to Performance Excellence by Joseph Defeo and J.M Juran is that the word "customer" is used 578 times. All ...

Few businesses can grow or even survive without setting goals or making plans. That's why strategic management matters. Strategic planning looks at the organization's goals and plans and figures out ...

Morgan Palmer is CTO of ETQ, helping customers achieve success by attaining new levels of excellence through quality for over 25 years. Every company strives for quality in its products, services, ...

Strategic planning refers to what a business wants to do, while strategic management refers to how it's going to do it, explains management strategist Deron King of business consulting firm WIPFLI. A ...

Investopedia contributors come from a range of backgrounds, and over 25 years there have been thousands of expert writers and editors who have contributed. Robert Kelly is managing director of XTS ...

Strategic management in the public sector encompasses the formulation and execution of policies and plans that align governmental operations with long‐term objectives. This field integrates planning, ...

In the demanding landscape of pharmaceutical quality control, the transformation of a leading pharmaceutical company's quality systems reflects leadership and strategic quality management. Led by ...