WhatsApp has announced the development of a new AI-powered feature designed to help businesses manage customer interactions ...

In this crowded digital ecosystem, conversational AI delivered via platforms like WhatsApp is emerging as the preferred channel for customer service, dramatically changing how businesses interact ...

To improve the quality of its customer support, WhatsApp is working on a feature that will use AI to generate messages that are more relevant and helpful for users. WhatsApp is using a secure AI ...

Will Cathcart, head of Meta's subsidiary, announced the launch of WhatsApp channels with subscriptions and advertising. He ...

By Dikshant Dave, CEO, Zigment While sectors like retail and healthcare have rapidly adopted conversational platforms, the ...

AI is trending stronger in the customer service world. Many times ... Whether it’s texting, Facebook messaging, Tweeting or using Whatsapp, the whole world is doing it. No matter the platform ...

and could demand to speak to a human representative the way they do now when they reach automated customer-service phone lines. WhatsApp owner Meta Platforms is betting that combining AI agents ...

This powerful combination improves both customer service and lead generation ... your business to use WhatsApp’s massive user base, offering personalized, AI-driven support through a platform ...

The Benefits of Automating WhatsApp Workflows with Zapier ... integrating with other customer service tools, and even leveraging AI to provide real-time support. The API documentation provides ...

But AI has advanced significantly. Chatbots powered by WhatsApp Business API ... show how financial institutions and customer service businesses have seen up to 70% of customer inquiries resolved ...