How do you improve customer service in the telecoms industry? Angharad Carrick visited Vodafone in Stoke to find out.

FLY91, a regional airline, operates without a call centre, relying on automation and digital solutions to provide customer ...

IITs are making higher education more accessible for reserved category students by offering fee concessions, relaxed cut-offs ...

A fake call centre has been busted here and 12 cyber fraudsters were arrested, police said on Sunday. On October 19, the surveillance team of the Deputy Commissioner of Police, East, and the police ...

A 10-year-old boy who crossed the Channel in a small boat was denied a phone call to his mother at an immigration centre in ...

New Delhi, Delhi Police on Monday said it has busted a fake call centre operating in Dwarka Mor area and arrested two of its ...

Bhubaneswar cyber police has sought a five-day remand of the six accused who were arrested on Wednesday for allegedly running a fake call centre here to cheat people, a police officer said. Police ...

A fake call centre has been busted here and 12 cyber fraudsters were arrested, police said on Sunday. On October 19, the surveillance team of the Deputy Commissioner of Police, East, and the police ...

Within the contact centre, we had a legacy on-premises solution that hadn't been upgraded in a while," Brent Alexander, national manager for Beyond Bank’s call centre told Di ...

A total of 19 call centre syndicates have been crushed by the Johor police between January and September this year, says Comm ...

Commissionerate Police has intensified probe after a major fake call centre was busted in Bhubaneswar recently. All the six ...

Punjab's DGP inaugurates a call centre for the national cybercrime helpline, enhancing support for victims of financial fraud ...