For the third consecutive year, Concentrix was positioned as a leader on three global CXM PEAK Matrix® Assessments (Americas, ...

The way customers engage with businesses is continually evolving—along with their expectations for personalized, omnichannel experiences. Embracing a tech-led experience helps streamline operations ...

Sheffield, England – Concentrix has successfully completed the installation of solar electricity panels at its Nunnery Square site, a key initiative in the company’s ongoing commitment to ...

At Concentrix, we understand the unique challenges and demands faced by startups and scale-ups on their growth journey. That’s why we created The Nest—a program designed to offer the extra support, ...

Scale your workforce on demand with a cutting-edge suite of autonomous AI agents that augment employees and handle tasks in service, sales, marketing, and commerce, driving unprecedented efficiency ...

Concentrix is setting the new standard for exceptional customer experiences. Recognized in Everest Group’s “Customer Experience Management (CXM) Services PEAK Matrix ® Assessment 2024 – EMEA” as a ...

The automotive industry stands on the cusp of a significant transformation, driven by the increasing importance of connected vehicle services. As the industry sets its sights on a long-term revenue ...

The client faced significant challenges with their on-premises enterprise telephony solution, relying on a work-at-home (WAH) virtual desktop infrastructure (VDI) that lacked security, stability, and ...

The generative AI landscape is rapidly evolving, encompassing areas such as image generation, content creation, and virtual assistants. The full potential of generative AI for customer experience, ...

Recent research has shown that moderation tasks which include the review of egregious or sensitive content have a significant and unique impact on the psychological health of a content moderator. Over ...

Looking to maximize the potential of your SAP investment? Our SAP Managed Services offers you a comprehensive solution to streamline your operations and drive business growth. As trusted experts in ...