Unlike traditional outsourced contact centers, we prioritize aligning your investment directly with business outcomes. Our pay-for-performance model ensures that experts are compensated only …

At Directly, we offer an environment where we celebrate each team member and learn from one another. We are focused on hiring, developing, and retaining the most talented individuals by …

Directly’s IVR to Messaging solution gives your customers the ability to instantly shift from a phone call to a fully staffed messaging experience.

After experts are approved, they are invited to join the Directly OnDemand platform and complete a series of customized educational courses, curated by our skilled professional education team.

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Proving the Value of CX and Placing the Customer Experience at the Center of Your Business Whether you are a mid-sized company in automotive or manufacturing, or a large-scale retail company, we …

May 20, 2020 · Companies such as Microsoft, Samsung, Airbnb, and Autodesk are using Directly’s platform to deliver more automated and elastic customer support operations that are resilient, even in …

Directly is a pioneer in customer service for many of the world’s leading brands. Customer service leaders partner with Directly to support customers with cutting-edge AI and on-demand customer …

Directly CEO Mike de la Cruz and Michael Lawder, current CXO at ASAPP and former CX leader at Samsung, Electronic Arts and Apple, discuss how to build a dynamic and scalable support model …