Troubleshoot problems with Microsoft Authenticator You can resolve problems with Microsoft Authenticator by checking the tips in this article and reviewing some of the known errors.

If your passkey for a work account was created using a camera or authenticator app in your Personal profile, you will need to recreate a passkey in your Work profile.

Read through the list of the most common causes, and see if any of them apply to you. Note: This content can help you with your work or school account. If you're having problems verification …

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.

Learn how to add all your different accounts to the Microsoft Authenticator app.

Learn how you can use the free Microsoft Authenticator app to sign in to all your accounts without using a password.

To remove the app from a device using a personal Microsoft account, go to the two-step verification area of your Account Security page and choose to turn off verification for your old …

Make sure notifications are enabled for the app. Check your text messages for authentication codes which may have arrived silently. Outdated app version: Using an outdated version of the …

Starting July 2025, the autofill feature in Authenticator will stop working, and from August 2025, passwords will no longer be accessible in Authenticator. Learn more.

Learn how to manage your Microsoft account security info and troubleshoot verification code issues.