If you're having problems with your Surface Pro, Surface Laptop, Surface Studio, Surface Book, Surface Go, or other Surface devices try fresh start, restoring, refreshing, or resetting it to its factory settings.

Surface not responding or freezing up? Here’s how to restart it—also known as a soft reset.

Learn how to reset your Microsoft Surface and solve problems using a USB recovery drive or Surface recovery image.

Your Surface comes with Windows recovery info that you can use to refresh your Surface or reset it to its factory condition. When possible, try to do that first before downloading a recovery image.

First steps if your Surface Pro Keyboard or Type Cover doesn't work To try to resolve these issues, you can begin by following the steps below to get the latest updates, detach the keyboard or type cover, …

If your Surface turns on and you see a Recovery screen for the Boot Configuration Data or BCD file, do the following steps. These steps work for all Windows devices.

Disconnect your Surface from any power source and remove the Surface Pro Flex Keyboard. Inspect for any debris, damage, or obstructions that could prevent a proper connection.

If you’re having problems signing in to your Surface using Windows Hello Facial recognition or Windows Hello Fingerprint recognition, try these solutions.

If your Surface won't turn on, you won't be able to back up the files stored on it. If you've been using OneDrive, or another backup option, you'll be able to restore your files when you get your Surface …

Options may include professional hardware inspection, troubleshooting, and system recovery. Self-repair If you're technically experienced and have the right tools, Microsoft has a range of replaceable …