Salesforce Chat Features
Need help? A community of experts is with you every step of the way. Connect with a global network of passionate, knowledgeable users, who can help you meet your unique challenges. …
Salesforce to Retire Chat (Live Agent): What You Need to Know
May 8, 2024 · What is Salesforce Chat? Salesforce Chat (which was previously known as “Salesforce Live Agent”), is a native tool that enables customer service teams to chat to …
Chat with Customers - Salesforce
To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat features that you love plus …
An Introduction to Salesforce Chat (Live Agent)
Oct 4, 2021 · Salesforce Chat (formerly “Salesforce Live Agent”) is a native Salesforce tool that enables customer service teams to communicate in real-time with your website users.
Chat for Support Agents - Salesforce
As a support agent, you assist dozens of customers with their support issues every day. Chat is fully integrated with the rest of Salesforce, making it easy for you to access all the information …
Live Chat with Salesforce Messaging | SalesforceCodex
Feb 20, 2024 · Salesforce Messaging enables businesses to connect several messaging services, including SMS, Facebook Messenger, WhatsApp, and web chat, into a single interface. This …
Offer Live Customer Support with Chat and Messaging - Salesforce
Offer your customers instant conversation with web chat and Facebook Messenger for Essentials. Chats and messages are delivered to team members alongside their other work in Salesforce, …
What is Live Chat - Salesforce
Dec 13, 2023 · Demystify Live Chat on Salesforce with our comprehensive guide. Discover how this real-time communication tool enhances customer engagement, streamlines support, and …
Chat with Customers on Your Website - Salesforce
Many Chat features are available in both Salesforce Classic and Lightning Experience. Continue customizing your Chat implementation by setting up chat conferencing, automated invitations, …
Salesforce Customer Service - Phone Numbers & Live Chat
Use this page to contact Salesforce Customer Service - Call us, request a call from one of our experts, or join a live chat with a customer support agent.