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What the Australian retail industry should expect for 2023
With the COVID-19 pandemic, the past 36 months have been a difficult time for Australia’s retail industry, with businesses having to navigate a plethora of challenges, ranging from rising costs and supply chain disruptions to grave labour shortages.. Further adding to the pressure on retailers are rising customer expectations.
Five retail industry predictions for 2025 - retailbiz
Dec 17, 2024 · This year, we noticed that Australian retailers are less likely to pass on costs and fees to their shoppers and we’ve seen Australian shoppers prefer on-the-spot outcomes such as instant exchanges and instant refunds. Economic pressures in 2024 led to fewer returns but a rise in exchanges, as ...
Five trends that every retailer should be adopting in 2024
Nov 28, 2023 · The last few years have seen major shifts in the retail landscape, such as the rapid rise of eCommerce, growing demand for a more personalised shopping experience, omnichannel fulfilment options and faster delivery.
Experts reveal key trends for retail media in 2025
4 days ago · Retail media has seen a significant shift in the past few years and is set to continue to evolve at a rapid pace with the proliferation of digital media channels, AI and data. In fact, PwC estimates the retail media category in Australia will hit …
The trends that will define the retail industry in 2024
Let’s face it, 2023 was another disruptive and unpredictable year for Australian retailers. Sales surged during retail events like Black Friday, Cyber Monday, and Click Frenzy, but much of the year was clouded by inflation, interest rate hikes, and cost-of-living pressures that impacted spending and sentiment.
Shaping the future of Australia’s retail landscape - retailbiz
4 days ago · The recent ACCC hearings have spotlighted the undeniable persistence of a duopoly within Australia’s grocery industry. The purpose of the hearings was to assess whether the dominance of Coles and Woolworths is stifling competition and ultimately harming consumers.
What last year’s BFCM taught us about Australian retail
4 days ago · Last year’s Black Friday and Cyber Monday weekend once again proved to be a cornerstone in the Australian retail calendar, with Shopify seeing US$11.5 billion in sales globally, a 24% increase from 2023. This boom was also reflected in Australia—the third top selling country globally—with the ...
2025 trends set to transform customer experience strategies
4 days ago · Leading customer engagement platform, Twilio has shared some trends that will shape brands’ customer experience strategies in Australia in the coming year. The importance of trust The future of brand relationships will be built on an ‘Ecosystem of Trust’, according to Twilio vice president for ...
What retailers should look out for in 2024 - retailbiz
It has been a challenging few years for retailers, especially as they are more likely than average to face risk, according to FIS’ Global Innovation Report.With 89% of retailers concerned about rising inflation, and 78% worried about supply chain disruption, industry norms have been flipped.