Chatbots in customer service: Their relevance and impact on …
Jan 1, 2022 · This paper reviews the key features and functionalities of chatbots in e-commerce and e-services, and how they can improve customer service and satisfaction. It also introduces two categories of chatbots' objectives based on their functional dedication, and discusses their positive influence on service quality.
(PDF) The Use of Chatbots in Digital Business Transformation: A ...
Jul 28, 2021 · The main aim of the research presented in this paper was to conduct a systematic literature review of high-quality journal research papers in order to summarise the current state of research on...
The Use of Chatbots in Digital Business Transformation: A Systematic ...
The main aim of the research presented in this paper was to conduct a systematic literature review of high-quality journal research papers in order to summarise the current state of research on chatbots, identify their role in digital business transformation and suggest the areas warranting further attention. 74 papers were included in the ...
Chatbots: History, technology, and applications - ScienceDirect
Dec 15, 2020 · A literature review of chatbots, artificial intelligence programs that simulate conversation with human users. It covers the historical evolution, the implementation technologies, the architectural design, the applications, and the challenges of chatbots.
Trust in the chatbot: a semi-human relationship - Future Business Journal
Dec 21, 2023 · In our study, we will examine customers' favourable and unfavourable responses to text chatbots by taking into consideration work difficulty, chatbot reliance, chatbot resistance, & chatbot disclosure.
How does artificial intelligence create business agility? Evidence …
Oct 1, 2022 · Our results demonstrate how companies can achieve business agility by effectively integrating chatbots into business operations based on different types of use. Our study thus provides useful insights regarding ways of achieving business benefits (i.e., enhanced customer service) through the incorporation of chatbots into business operations.
Future directions for chatbot research: an interdisciplinary research ...
Oct 19, 2021 · Chatbots are increasingly becoming important gateways to digital services and information—taken up within domains such as customer service, health, education, and work support. However, there is only limited knowledge concerning the impact of chatbots at the individual, group, and societal level.
[PDF] The Use of Chatbots in Digital Business Transformation: A ...
The main aim of the research was to conduct a systematic literature review of high-quality journal research papers in order to summarise the current state of research on chatbots, identify their role in digital business transformation and suggest the areas warranting further attention.
(PDF) An Overview of Chatbot Technology - ResearchGate
May 29, 2020 · The use of chatbots evolved rapidly in numerous fields in recent years, including Marketing, Supporting Systems, Education, Health Care, Cultural Heritage, and Entertainment.
Exploring agent-based chatbots: a systematic literature review
Jun 1, 2023 · The sensitive nature of data collected through chatbot interactions makes it necessary to shift the control of personal data towards the users themselves, empowering them in the process. Many chatbot systems have used AI to …
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