The Manatee County Tax Collector’s Office is transforming both resident and employee service with Zendesk: https://zdsk.co/4dDkx84 What began as an internal solution to manage employee requests — now averaging 3,000 tickets per month — quickly evolved into something bigger. In late 2024, the office launched a Zendesk-powered help center to better serve residents. The result? A fourfold increase in access to information, tens of thousands of monthly visits, and a significant drop in call volume a

Manatee County Tax Collector's Office is redefining government service with Zendesk. From vehicle registrations to driver’s licenses, they serve their community across multiple locations — and Zendesk is the foundation behind their internal transformation. Mandie Ferguson, Director of Communications and Employee Experience, shares how smarter ticketing and seamless collaboration empower employees to deliver faster, more connected support. The result? A people-first experience that benefits both

It's Manatee Appreciation Day! It's no surprise that manatees are a huge part of our community. Take a trip down to Portosueno Park to catch a glimpse of our manatee residents! Just remember not to feed, touch or bother the Manatees. | Manatee County, Florida Government